Policies

Privacy

This is the web site of Assistive Writing Solutions, Inc. — an Illinois corporation.

Our postal address is

P.O. Box 951
Lombard, IL 60148

We can be reached via e-mail at support (at) assistivewritingsolutions (dot) com or by phone at (630) 913-5808.

When you visit our Web pages, our Web server automatically recognizes generic information regarding your individual domains, as well as any information you chose to share at registration time.

We collect and keep only the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and billing and shipping information from purchasers of our products. Credit card sales are handled securely and we never see your credit card information.

The aggregate information we collect is used for internal review and used to improve the content of our Web pages and is then discarded; information regarding purchases is kept by us.

We may set cookies on your computer to make your return visits easier.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail to the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail to the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information or questions regarding orders they have placed on-line.

We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address. Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: Sensitive information such as financial information is handled on secure server.

If you feel that this site is not following its stated information policy, you may contact us at the above address.

Returns

All returns must include a Return Merchandise Authorization number. No returns will be accepted without a valid RMA number. Returns are limited to replacement of defective merchandise or an Assistive Writing Solutions credit. There are NO cash refunds. All returns must be made within 30 days of the shipping date of your order. Items returned must be in their original packaging; opened or tampered-with products are not returnable. We reserve the right to waive all or parts of this policy at our discretion.

Delivery Method & Timing

Most shipping is done via USPS Priority Mail. Occasional use of UPS may occur. We strive to find the cheapest reliable shipping method for our customers. While we guarantee that your order will be shipped within 5 business days of receipt, in fact most shipments go out within 24 hours of receipt.